Refunds

Approved refunds are processed based on your original payment method:

PayOS payments: Refunded to your original payment method via PayOS within 5–10 business days.
Cash on Delivery: Refunded via bank transfer or store credit, as coordinated by ROOPB support.

Delivery fees are refundable only if the entire order is cancelled due to store or platform error. Partial refunds for individual items do not include delivery fees unless stated otherwise.

Questions about an existing dispute? Email disputes@roopb.com with your dispute reference number.