Acceptance of Terms
By registering, accessing, or using the ROOPB platform ("Service"), you confirm that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms") and our Privacy Policy.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
If you do not agree to these Terms, you must immediately cease using the ROOPB platform and discontinue any registration process.
About the Platform
ROOPB is a local commerce platform that connects retail store with customers in their operating city.
- A merchant portal for store registration, product management, and order fulfillment.
- A customer-facing application for discovering local stores and placing orders.
- Delivery infrastructure and logistics support in covered cities.
- Real-time order tracking and customer communication tools.
ROOPB reserves the right to update, modify, or discontinue any aspect of the Service at any time with reasonable notice.
Merchant Accounts
To list products and receive orders on ROOPB, you must register as a merchant and receive approval from the ROOPB team. By creating an account, you agree that:
- All information you provide during registration is accurate, complete, and current.
- You are the legal owner or authorized representative of the business you register.
- Your store application is subject to manual review. ROOPB may approve, reject, or request changes at its discretion.
- You are responsible for maintaining the confidentiality of your account credentials.
- You will promptly update your account information if any details change.
Accounts found to contain false or misleading information will be suspended or permanently banned without prior notice.
Prohibited Conduct
You agree not to engage in any of the following prohibited activities while using ROOPB:
- Listing counterfeit, stolen, illegal, or otherwise prohibited goods.
- Manipulating reviews, ratings, or order data.
- Misrepresenting product descriptions, prices, or availability.
- Using automated scripts, bots, or scraping tools without written permission.
- Interfering with or disrupting the integrity or performance of the platform.
- Attempting to gain unauthorized access to any system or data.
- Engaging in any activity that violates applicable local, national, or international laws.
Products & Listings
Merchants are solely responsible for the accuracy, legality, and quality of their product listings. ROOPB acts as a platform intermediary and does not warrant the accuracy of any merchant-provided content.
- Product images must be accurate and representative of the actual item sold.
- Prices must include all applicable taxes or clearly state otherwise.
- Stock availability must be kept up to date; ROOPB is not responsible for out-of-stock orders.
- ROOPB reserves the right to remove any listing that violates these Terms or applicable laws.
Payments & Fees
ROOPB operates on a commission-based model. Details of our fee structure will be communicated upon merchant approval and may be updated with 30 days' notice. Merchants agree that:
- ROOPB may deduct applicable platform fees from order payouts.
- Payouts are processed on a schedule defined in your merchant agreement.
- Disputes regarding payments must be raised within 14 days of the transaction date.
- ROOPB is not responsible for delays caused by third-party payment processors.
Orders & Delivery
When a customer places an order through ROOPB, the merchant is responsible for:
- Confirming the order within the agreed response window.
- Preparing items accurately and within the specified time frame.
- Handing over items in good condition to the delivery partner.
- Communicating any delays or issues to the platform promptly.
ROOPB coordinates delivery logistics but is not the seller of goods. The merchant-customer transaction is governed by the merchant's own policies, subject to ROOPB's platform standards.
Intellectual Property
All platform software, branding, trademarks, and design elements of ROOPB are the exclusive intellectual property of ROOPB and may not be copied, modified, distributed, or used for commercial purposes without express written consent.
By uploading product images, logos, or other content to ROOPB, you grant ROOPB a non-exclusive, worldwide, royalty-free license to use, display, and promote that content in connection with the Service.
Limitation of Liability
To the maximum extent permitted by law, ROOPB shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform — including but not limited to loss of revenue, data, or business opportunity.
ROOPB's total liability in connection with any claim arising from your use of the Service shall not exceed the total fees paid by you to ROOPB in the three months preceding such claim.
Termination
ROOPB reserves the right to suspend or permanently terminate your account at any time if you are found to be in violation of these Terms. You may also request termination of your account at any time by contacting our support team.
Upon termination, all data associated with your account may be retained for legal compliance purposes for a period of up to 2 years.
Governing Law
These Terms are governed by and construed in accordance with the laws of Vietnam. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ho Chi Minh City, Vietnam.
Contact Us
If you have any questions about these Terms and Conditions, please reach out:
ROOPB Legal Team
Email: legal@roopb.com
Address: Ho Chi Minh City, Vietnam