File a Dispute with ROOPB

If you cannot resolve an issue with the store directly, ROOPB can step in as a mediator. You should file a dispute when:

• The store does not respond within 3 business days.
• You received damaged, defective, or incorrect items.
• The store refuses a return or refund that their policy clearly allows.
• A stated warranty is not being honored.
• You were overcharged or charged for an order you did not receive.

How to file a dispute:

1. 1Email disputes@roopb.com with the subject line: Dispute — [Your Order Number].
2. 2Include: your full name, order number, store name, date of order, and a clear description of the issue.
3. 3Attach supporting evidence: photos of damaged/incorrect items, screenshots of communication with the store, and payment receipts.
4. 4ROOPB will review your case within 5 business days and contact both you and the store.
5. 5A resolution will be issued — this may include a full or partial refund, store credit, or a replacement coordinated through the store.